IT Systems Engineer | Vessels’ Support

Job Details

Company Thenamaris
Unit Information Technology
Job Type Permanent
Location Greece
Date Posted 28 Jul. 2022

Job Description

Thenamaris invites high caliber professionals to apply for the position of IT Systems Engineer | Vessels’ Support in the Information Technology department.

The IT Systems Engineer | Vessels’ Support is a member of the IT Infrastructure team which supports the IT systems’ infrastructure of the vessels under Thenamaris management as well as of the Company’s offices. More specifically, he/she:

  • Installs and configures vessels’ new IT hardware and software such as servers, switches, PCs, printers, operating systems, and vessel IT applications
  • Monitors IT systems’ performance onboard the vessels and ensures their availability and reliability
  • Travels on board vessels for new installations, maintenance, and troubleshooting of IT hardware and software as required
  • Resolves remotely operational problems related to IT hardware and software, when such issues are reported by the vessels
  • Provides remote first line troubleshooting of network and communication issues related to the vessels and escalates to external service providers if needed
  • Manages IT helpdesk tickets coming from the vessels
  • Responds to cybersecurity incidents reported by the vessels and resolves and/or escalates as required
  • Maintains records of systems onboard vessels supported
  • Is responsible to ensure Master’s and Chief Engineer’s familiarization with the company’s IT systems
  • Is available 24/7, including during weekends and public holidays, via email and/or phone in order to support the vessels if needed

The position is permanent and is based in Athens (Vouliagmeni) Greece.

Education, Experience & Skills

  • Technical diploma or University degree in Information Systems Management / Computer Science / Computer Engineering or related discipline
  • Proficiency in English at a written and oral level
  • Excellent customer support skills and team-oriented mindset
  • Prior experience in the support of any of the following will be considered an asset: VMWare, Computer Networks, Microsoft Windows Server, Microsoft Windows 10, Microsoft Office
  • Working experience in a similar position, in the in-house IT department of a ship management company, will be considered a strong asset

If you are in search of a first-class working environment in the global ship management industry and meet the above qualifications, we look forward to receiving your application.

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